CONDITION OF ITEMS
Our items are new unless stated otherwise. We are collectors ourselves and will try to ensure you get your items in good condition. We review items we receive from our suppliers for obvious flaws in packaging however it is important to note that items like Pop Vinyl can have minor paint flaws as is the nature of the production. These items have passed Funko Quality Control. Equally the boxes are designed to carry and protect the figure so minor “imperfections” can exist. We recommend if you are really fussy about your box being in “mint” condition that you purchase in store.
We do not offer refunds for change of mind. We will however exchange an item (Change of mind) in-store only within 7 days of purchase. Under the Australian Consumer Law you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange.